Workshops & Guidelines for reviews


Help with hotel reviews
We are considered to be experts on reviews, online reputation and eTourism.

Clients rely on our broad theoretical and practical know-how as well as best connections to the players in the market.



Workshops for hospitality and tourism organizations

We accompany development processes and bring in our expertise from idea to implementation. Uncomplicated. Practical.

Topics for workshops:

  • Develop a strategy for online reputation management
  • Successful response management for online reviews
  • Ideas Workshop: exceeding guest expectations
  • Mastering guests criticism: on location and online
  • Get more direct bookings
  • Using Booking, Google & Co properly

Creation of Guidelines for Online Reputation Management

In order to work with reviews efficiently, the creation of a guideline is advisable. This includes basic specifications and examples for responses and helps to preserve acquired know-how.

As experts in online reputation management we help in the development or will even take on the preparation of a guideline.

 

Guideline zu Hotelbewertungen

Possible topics in a guideline:

  • Channels with online guest feedback
  • Processes and responsibilities
  • Dealing with untrue feedback
  • Motivation of guests to write reviews
  • Response rates, languages
  • Style, recommendations for comments
  • Frequently mentioned aspects and response strategies

Interested? Great! » contact us for an individual offer