Feedback & Reputation Management


You are searching for support with handling hotel reviews & ratings and online reputation management?

Help with hotel reviews
 
We are renowned international experts on hotel reviews & online reputation management and offer an extensive knowledge as well as good connections to the big review portals.

We help your hospitality business to take a maximum advantage out of hotel reviews & ratings!

  • Online reviews and ratings are the most important factor for acquiring new guests
  • Professional management responses directly influence the booking decision
  • Active feedback management within the resort can prevent negative online feedback
  • Realistic representation of the hotel quality in online review portals and the own website leads to perfectly matching guests
  • Matching guests have a higher guest satisfaction – positively influencing staff motivation (and vice versa)

Fast & easy service: Professional hoteliers' comments on reviews

We offer fast and professional help to answer and comment to critical guest feedback on TripAdvisor & Co. For this we first collect all the necessary information from you and then deliver our proposal of a professional hoteliers' comment in German, English or Russian.



Comprehensive service: Modular assistance for your ORM

Receive an offer for the following possible services, individually tailored to your needs:

 

Modul 1: Online Analysis

  • Identification of important online portals for reviews & ratings based on current and desired guest structure
  • Analysis of representation within online review portals, existing online reviews and management responses
  • Competitor analysis
  • Detection of strengths and weaknesses
  • Deduction of goals and action plan

Modul 2: On-Location training

  • 2 days/nights on location
  • Meeting with management – discussion of preliminary analysis and preparation of workshops
  • Half day (4h) individual online review workshop: motivation of guests to write reviews, defining processes for dealing with offline & online feedback, setting goals for online reputation (also in relation to pricing & revenue), working with guest experience and exceeding guest expectation, discussion of individual challenges, help with writing management responses.
  • Half day (4h) staff workshop: training guest relation management & concierge staff regarding feedback & complaint management, in-line with existing processes
  • Post report

Modul 3: Continuous help by Tourismuspartner

  • Realization of action plan
  • Monitoring and controlling of reviews and ratings
  • Help with management responses (proposals for comments provided in English, German and Russian)
  • Direct communication with online portals on behalf of client
  • Ongoing optimization of representation in online review portals
  • Analysis/reporting and suggestions for management decisions
  • Optional: Implementation of online reputation management software (eg. TrustYou - set-up, definition of responsibilities and processes)

Interested? Great! » contact us for an individual offer