Training & Seminars in Tourism: Topics
Besides open seminar dates, our training courses can also be booked as in-house training courses: At your desired date, with a closed participant group and at a fixed flat fee. This offer is expecially interesting for hotel chains, tourism organizations and marketing alliances (» see our clients).
Managing Hotel Reviews
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In our two 4-hour-training courses, you will get first-hand-information for managing hotel reviews and working with your hotel’s online reputation. The events are exclusively designed for hospitality professionals. You will be enabled to make the most out of TripAdvisor, HolidayCheck, Google & Co. A maximum of 20 participants garantee a high learning effect.
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Mastering Guest Feedback: on-site and online
In this full-day seminar, the elements of complaint management versus dealing with online criticism are discussed. False handling of guest feedback during a stay at the hotel could
directly lead to negative online reviews. Additionally we present techniques how to motivate guests to express feedback directly on-site.
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Turning 'Lookers' into 'Bookers': Getting more direct bookings
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More and more bookings are received through OTAs like booking.com or Expedia. How can I achieve more direct bookings as a hospitality business? In this seminar, you will get
hands-on tips from experienced tourism professionals for better navigation through the online distribution jungle.
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Guest Experience: 100+ ideas how hotels can 'wow' their guests
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Positive experiences are the main reason why guests turn into loyal guests. In this seminar, creative guest surprises are presented and participants can develop ideas for
their own business.
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Keynote Speakers
Book one of the experts on hotel reviews & ratings, book-authors Alexander Fritsch and Holger Sigmund for a keynote speech or talk on current topics in eTourism. Topics are designed for 30 -45 minutes of speaking time, can be combined and individualized.
- Managing Hotel Reviews: Expert tips for a positive online reputation
- From Looking to Booking: Orientation in the online distribution jungle
- Suprising Guests: Ideas for hoteliers to "wow" their customers
- Mastering Guest Feedback: How to react professionally on location and online